Since resigning from my position, I’ve been reflecting on the differences between a year ago and now. Mainly on the skills I’ve built, how far I’ve come, and how much more there is to explore. I wanted to share a rundown of some of my top responsibilities and abilities from my time with Lessonbee.
1. Project Management
I learned the importance of solid project management and a few tricks to make it happen. Such as:
- Set clear deadlines
- Plan for more check-in points than you think you’ll need
- Set milestones
- Listen to your team’s concerns – take the time to hear them, even if you disagree
I gained a familiarity with ClickUp and Notion through grasping these tactics, along with Slack and Google Sheets.
2. Recruitment and human resources
I was responsible for the behavioral interviews for 5+ roles and interviewed 50+ applicants through Workable. Through this process, I reviewed resumes, handled candidate communications, moved them through the pipeline, compiled notes, and weighed in on the final decision for offers or rejections.
Once a new team member accepted an offer, I was responsible for a large chunk of their onboarding. I created an onboarding process in Google Sheets from scratch to ensure a consistent experience and conducted welcome calls to set them off on the right foot.
3. Customer education and support
I wrote scripts for, recorded, and edited over 20 instructional videos for customer onboarding through Loom and Microsoft Video Editor. Along with this, I wrote an email workflow for Hubspot, populated a support portal with blog tutorials, responded to customer tickets through Intercom, answered support calls via phone, and handled surface-level tech support over Zoom.
4. Content Development
I was able to be a part of almost every stage of eLearning development and production. Including but not limited to:
- Research (subject matter, locations, themes, facts)
- Outlines (concept, summary, learning objectives, etc.)
- Character development (culturally responsive elements, demographics, personalities, backstories, motivations, struggles, appearance, etc.)
- Scripts (character dialogue, scene blocking, narration, art direction, etc.)
- Storyboards (mockup/reference images, building instructions, audio and design directions, etc.)
- Review (notes via Zoom or Google doc comments)
- Revisions (clarifying feedback, executing feedback, implementing updates across project management systems, etc.)
I worked on 15 courses, both with close collaboration and independent work.
Through this process, I recognized the absolute necessity of clear communication and reliable systems like never before. I was able to help develop a writing process that, if needed, could turn a script out in under two weeks.
It’s humbling to work closely with others and witness the talents and skills that go into creative production. It lights me up!
5. Administrative Assistance
Through all of my roles, there was a measure of executive and administrative reasonability. Such as:
- Scheduling meetings
- Coordinating interviews
- Writing agendas
- Handling partner communications
- Picking up miscellaneous projects (guidance documents, social media announcements, populating a content library with curated content, marketing material, cold calling, long-form blog posts, etc)
I got comfortable handling multiple projects, using time management skills through calendar blocking, daily to-do lists and coordinating check-ins with team members regarding status reports, and sending personal performance review reports weekly.
I’ve gained a beginner’s knowledge in Adobe Photoshop, Illustrator, InDesign, After Effects, Articulate Storyline, and Vyond. With Intermediate abilities in Canva, Google Suite, and Slack.
I’m thrilled with what I’ve been able to develop in a little over a year — without any prior experience in these roles.
There’s so much more to learn! I’m beyond excited to keep improving, growing, and creating.
Here’s to the next adventure!