This week, I’m tackling the role of sales. It’s been a blast so far! I got to interview my cousin, David Rivera, who has a background in sales with Go Wireless and Wireless Advocates. Along with David is my mother, Rena Drabant, who is currently an Independent Sales Consultant/Sales Leader with Norwex. Their perspectives bring a different spin on this… View Post
This week has been full of research and insights into the world of customer success, and I’m stoked about what I found! These are 5 traits and skills that will skyrocket your results in this field, accompanied by quotes and insights from Hannah Dickey, who is the Patient Service Coordinator at Remedy, a leading walk-in urgent care provider. Hannah is… View Post
What is the heartbeat of a company? This question doesn’t have only one answer, but today I say it’s Customer Success. If marketing is the lifeblood, pumping through all the networks and veins, then customer success is the heart; reaching into the lives and needs of the customer and directly impacting them. This week I dug deep into customer success…. View Post
This week I’m on a mission to explore the world of customer success, starting with some insight from two people who are in it every day. Blaike Baucom has worked in customer serving roles for 3 years, and is pursuing the role of customer success during her placement process through Praxis. Joey Wickham is currently working as an account manager… View Post
Here we are going to do a rundown of some key traits and skills you’ll need to succeed in marketing. My sources for this piece are 10 Traits of A Great Marketer written by Cinita Miranda, my interview with Julie Bonn Blank, and my general understanding. Observance You must pay attention to the world if you want it to listen… View Post